Working at a help desk you talk to all sorts of people. Often, I don't really know how to appropriately respond. I had an incident today that highlights a repeating scenerio that I don't know the best way to handle.
A lady was trying to log in to her computer. She didn't know what her username isso I told her what her username is. She responds, "Oh, that's my username" and then bursts out laughing. How do you respond to that? Her username was not funny, and there was certainly nothing funny about me providing that information. I usually just ignore the laughter as it is the most polite response I can think of.
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